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Identity Collection not reflected on Users Database

Question asked by Julian Di Pietrantonio on Mar 22, 2017
Latest reply on Mar 23, 2017 by Julian Di Pietrantonio

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Hi
I'm having a problem with the Identity Collectors on my RSA Lifecycle & Governance (7.0.0.93958).

I'm using 2 collectors in my Environment, an AD Identity Collector on one directory and a CSV Identity Collector on another directory.

When i do a Identity Collection i can see all changes and new users in the Collection History
(Identity Collector > Collector History > Run > Task > Raw Data)
but these changes and users are not reflected in the RSA's Users Database.

Does anyone knows what could be happening? is there any other log besides the Raw Data from the UI?

Julian Di Pietrantonio Mar 23, 2017 4:38 PM

Correct Answer

Hi, i found the solution in this topic:

000032449 - RSA Via Lifecycle and Governance Identity Collection fails during reconciling of deleted accounts with EC[1400] [unknown error code] and logs an ORA-1400 error

I only use the query to correct the value in the database and it works.

Thanks for your help!

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Tim Willemstein Mar 22, 2017 1:15 PM

Have you run unification? Otherwise the changes won't be pushed to your master enterprise user table.

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Julian Di Pietrantonio Mar 22, 2017 1:54 PM

Yes, we run manually the unification and user changes/new users still don't reach the master enterprise user database

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Boris Lekumovich

@ Julian Di Pietrantonio on Mar 22, 2017 10:18 PM

Is one of the collectors configured to create users? (in the unification configuration)

In the raw data, are there any rejected records?

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Julian Di Pietrantonio @ Boris Lekumovich on Mar 23, 2017 8:46 AM

Yes, the CSV Collector is enabled to create users

And when we run the Identity Collection we can see the new user but the creation is not happening

And i got this error too

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Julian Di Pietrantonio Mar 23, 2017 4:38 PM

Hi, i found the solution in this topic:

000032449 - RSA Via Lifecycle and Governance Identity Collection fails during reconciling of deleted accounts with EC[1400] [unknown error code] and logs an ORA-1400 error

I only use the query to correct the value in the database and it works.

Thanks for your help!

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5 Replies

Tim Willemstein Mar 22, 2017 1:15 PM
Mark Correct
Correct Answer
Have you run unification? Otherwise the changes won't be pushed to your master enterprise user table.
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Julian Di Pietrantonio Mar 22, 2017 1:54 PM
Mark Correct
Correct Answer
Yes, we run manually the unification and user changes/new users still don't reach the master enterprise user database
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- Boris Lekumovich @ Julian Di Pietrantonio on Mar 22, 2017 10:18 PM
  Mark Correct
  Correct Answer
  Is one of the collectors configured to create users? (in the unification configuration)
  In the raw data, are there any rejected records?
  Like • Show 0 Likes0
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  - Julian Di Pietrantonio @ Boris Lekumovich on Mar 23, 2017 8:46 AM
    Mark Correct
    Correct Answer
    Yes, the CSV Collector is enabled to create users
    And when we run the Identity Collection we can see the new user but the creation is not happening
    And i got this error too
    Like • Show 0 Likes0
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Julian Di Pietrantonio Mar 23, 2017 4:38 PM
Unmark Correct
Correct Answer
Hi, i found the solution in this topic:
000032449 - RSA Via Lifecycle and Governance Identity Collection fails during reconciling of deleted accounts with EC[1400] [unknown error code] and logs an ORA-1400 error
I only use the query to correct the value in the database and it works.
Thanks for your help!
Like • Show 0 Likes0
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Identity Collection not reflected on Users Database

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