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AMBA ATU assign tokens issues: OTPLength not accepted

Question asked by Aleksandr Perchikov on Mar 23, 2017
Latest reply on Mar 27, 2017 by Aleksandr Perchikov

I'm new to AMBA and getting some issues during tokens assignment to AD users. AD users already exist/provisioned to RSA AM, I need just to assign Soft tokens to them.

 

Here is my CSV file:

Action,IdentitySource,DefLogin,TokSerial,ReplTokSerial,TokEnabled,DeviceSerialNumber,Nickname,ProfileName,OTPLength

ATU,AccessVDI,spbdudkia,,000239075954,1,a01c4380-fc01-4df0-b113-7fb98ec74694,Android,,6

 

1) The first error I get is that OTPLength parameter is not accepted while the token itself is successfully assigned

 

Error  : 2017-03-23 12:04:44 : Line     2 - addTokenToUser              -Token 000239075954, not deployed.  Reason: Cannot create softID file  for token 000239075954 assigned to SPBDUDKIA. Error: Requested length <SIX_DIGITS> not allowed for device type null
Failure: 2017-03-23 12:04:44 : Line     2 - addTokenToUser              -Token 000239075954 assigned but not deployed to spbdudkia. Reason: Cannot create softID file  for token 000239075954 assigned to SPBDUDKIA. Error: Requested length <SIX_DIGITS> not allowed for device type null

 

The generic AES token is assigned with 8 digits passcode after that that is not licked to any device type (though I specified DeviceSerialNumber for Android). At the same time when I assign token via IWS it is assigned with 6 digits because I'm able to apply Software token profile specifically for Android or iOS.

 

2) Second is that DeviceSerialNumber,Nickname are ignored and not assigned to the token (no issue in output and the fields of the token are empty when I check via IWS)

 

3) I can't assign token profile to the tokens. I have several Software token profiles configured in IWS.
I tried both via ATU and AP command but get the same result:

2 - assignProfile               -spbdudkia, CTF-Android-60-6-PiNPad API return: Principal Not found

 

My AP csv file is:

Action,DefLogin,ProfileName
AP,spbdudkia,CTF-Android-60-6-PiNPad

 

 

Your advices are much appeciated

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