I have been tasked with adding the form contents of the email sent out for approvals. I have found this variable ${avform_contents}.
This adds the form selections in the email:
Application Whitelisting Approval:
- Helpdesk_Ticket_Number=
- Software_Version=1.1
- Server_or_PC=Server
- Business_Application=New Software
- FormCurrentVersion=91
- New_or_Existing_Software=New version of existing software
- Selected_PC=null
- Selected_Server=ent_6437979
- Licensed_to_Use_the_Software=No
- Software_Publisher=Vendor
- Justification=To Stay Supported
- Other_Users_or_Groups=null
- Link_to_Software=null
- Allow_or_Block=Allow
- Software_Name=New Software
Does anyone know of way to get the entitlement name instead of the entitlement number? Instead of Selected_Server=ent_6437979 I want to show the name of the server which was selected Selected_Server=Server_ABC.
Or if someone has a way to send the actual form, like it looks in workflow, that would be even better.
Thanks.
Hi,
If you are using the variable ${avform_contents}, it is not possible to selectively modify what is populated. The output varies on the context and form, but it is dynamically populated by the application.
Any of the items that are a part of the context in the CR items - like the entitlement if it is being added/removed from an account/user - would be available within the email body and you can access that by right-clicking and choosing the required variable from 'Change Request' option. But not all form variables are available except through ${avform_contents}. If you require both, you may need to use a combination.