AnsweredAssumed Answered

Change Request - No Details

Question asked by Sabthami S on Apr 7, 2017
Latest reply on Apr 11, 2017 by Sabthami S

Like • Show 0 Likes0
Comment • 5

Hi All,

When we generate a Change Request the CR is stuck in Approval/Fulfillment node without displaying any details on the Change Request page(Under whom its pending).I tried bypassing the approval and then generated the change request now the CR got stuck in the Fulfillment phase.See the below screenshots for more reference.Periviously the same workflow was working fine without any issues.

No error in aveksaServer.log and Workpoint.log file.Any one faced the same issue ?

Any help on this is much appreciated !

Regards,

Sabthami Subramanian

Boris Lekumovich

Apr 10, 2017 7:47 PM

Correct Answer

You can ignore the version.

What is important is the root cause.

Stuck workflows and incorrect change request completion dates can be caused by a mismatch between the timezone in Oracle's oracle grid's timezone file, the system clock on Linux where RSA G&L is installed, and the timezone as stored in the Oracle database.

See the reply in context

No one else had this question

Outcomes

Kumar Gaurav

Apr 7, 2017 9:12 AM

Hi,

This doesn't happen due to issue of WF configuration but some stuck CRs.

Generally it gets resolved in few hours on its own.

Actions

Sabthami S @ Boris Lekumovich on Apr 10, 2017 5:02 AM

Boris -

Thanks for your reply. But this is happening in 7.0.1 version. But the above mentioned thread is for 6.9 version?

Regards,

Sabthami Subramanian

Actions

Boris Lekumovich

@ Sabthami S on Apr 10, 2017 7:47 PM

You can ignore the version.

What is important is the root cause.

Stuck workflows and incorrect change request completion dates can be caused by a mismatch between the timezone in Oracle's oracle grid's timezone file, the system clock on Linux where RSA G&L is installed, and the timezone as stored in the Oracle database.

Actions

Sabthami S @ Boris Lekumovich on Apr 11, 2017 8:08 AM

Thanks Boris. Issue is resolved now. Just restarting the server worked .

Regards,

Sabthami Subramanian

Actions

5 Replies

Kumar Gaurav Apr 7, 2017 9:12 AM
Mark Correct
Correct Answer
Hi,
This doesn't happen due to issue of WF configuration but some stuck CRs.
Generally it gets resolved in few hours on its own.
Like • Show 0 Likes0
Actions
Boris Lekumovich Apr 9, 2017 8:56 PM
Mark Correct
Correct Answer
see if the following fits your scenario:
000029596 - IMG: Changing Oracle Timezone File to Resolve Stuck Workflows and Change Request Timing Issues
000031682 - Change requests take a long time to complete using any Workflow and get stuck at each node in RSA Identity Management and Governance (IMG) 6.9.1
Like • Show 0 Likes0
Actions
- Sabthami S @ Boris Lekumovich on Apr 10, 2017 5:02 AM
  Mark Correct
  Correct Answer
  Boris -
  
  Thanks for your reply. But this is happening in 7.0.1 version. But the above mentioned thread is for 6.9 version?
  
  Regards,
  Sabthami Subramanian
  Like • Show 0 Likes0
  Actions
  - Boris Lekumovich @ Sabthami S on Apr 10, 2017 7:47 PM
    Unmark Correct
    Correct Answer
    You can ignore the version.
    What is important is the root cause.
    
    Stuck workflows and incorrect change request completion dates can be caused by a mismatch between the timezone in Oracle's oracle grid's timezone file, the system clock on Linux where RSA G&L is installed, and the timezone as stored in the Oracle database.
    Like • Show 0 Likes0
    Actions
    - Sabthami S @ Boris Lekumovich on Apr 11, 2017 8:08 AM
      Mark Correct
      Correct Answer
      Thanks Boris. Issue is resolved now. Just restarting the server worked .
      
      Regards,
      Sabthami Subramanian
      Like • Show 0 Likes0
      Actions

Change Request - No Details

Outcomes

Related Content

Recommended Content