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Change Request - No Details

Question asked by Sabthami S on Apr 7, 2017
Latest reply on Apr 11, 2017 by Sabthami S

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Hi All,

When we generate a Change Request the CR is stuck in Approval/Fulfillment node without displaying any details on the Change Request page(Under whom its pending).I tried bypassing the approval and then generated the change request now the CR got stuck in the Fulfillment phase.See the below screenshots for more reference.Periviously the same workflow was working fine without any issues.

No error in aveksaServer.log and Workpoint.log file.Any one faced the same issue ?

Any help on this is much appreciated !

Regards,

Sabthami Subramanian

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Kumar Gaurav Apr 7, 2017 9:12 AM
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Hi,
This doesn't happen due to issue of WF configuration but some stuck CRs.
Generally it gets resolved in few hours on its own.
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Boris Lekumovich Apr 9, 2017 8:56 PM
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see if the following fits your scenario:
000029596 - IMG: Changing Oracle Timezone File to Resolve Stuck Workflows and Change Request Timing Issues
000031682 - Change requests take a long time to complete using any Workflow and get stuck at each node in RSA Identity Management and Governance (IMG) 6.9.1
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- Sabthami S @ Boris Lekumovich on Apr 10, 2017 5:02 AM
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  Boris -
  
  Thanks for your reply. But this is happening in 7.0.1 version. But the above mentioned thread is for 6.9 version?
  
  Regards,
  Sabthami Subramanian
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  - Boris Lekumovich @ Sabthami S on Apr 10, 2017 7:47 PM
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    You can ignore the version.
    What is important is the root cause.
    
    Stuck workflows and incorrect change request completion dates can be caused by a mismatch between the timezone in Oracle's oracle grid's timezone file, the system clock on Linux where RSA G&L is installed, and the timezone as stored in the Oracle database.
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    - Sabthami S @ Boris Lekumovich on Apr 11, 2017 8:08 AM
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      Thanks Boris. Issue is resolved now. Just restarting the server worked .
      
      Regards,
      Sabthami Subramanian
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Change Request - No Details

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