AnsweredAssumed Answered

Issue with upgrade to RSA Authentication API 8.5

Question asked by Yasir Faruqi on Apr 21, 2017
Latest reply on Apr 21, 2017 by Yasir Faruqi

I'm currently working on upgrading our SecurID integration with RSA Authentication API 8.5 and have ran into an issue with authentication. The logs are indicating an error with regards to empty key which I'm not sure what it's referring to. The specific error is as follows,

 

2017-04-20 14:20:31,381 tid:luxzlUOoKT6HlNdAoJxNoInLKWM ERROR [com.rsa.authagent.authapi.v8.logger.b] Error in processing Authn request: Empty key
2017-04-20 14:20:31,381 tid:luxzlUOoKT6HlNdAoJxNoInLKWM ERROR [com.rsa.authagent.authapi.v8.logger.b] Error in initial AuthnReq/Rsp for serverTime.Error in processing Authn request: Empty key. 

 

It looks like the agent was able to connect successfully and exchange configuration as there are some config and cert files being generated but I'm just not sure about the possible reasons for this particular error, any help would be appreciated in that regards. Thanks

Outcomes