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Incident Management send to third party Help desk tool

Question asked by Jeremy Kerwin on Apr 20, 2017
Latest reply on May 4, 2017 by Sravan Koneti


I'm trying to figure out how to configure Incident managment to send actions and tickets to other help desk tools.

There is the check box option that I've already enabled but how do I actually configure IM to send actions and tasks to a separate tool?