Hi I am very new to RSA. I used to work as a Sailpoint Engineer. our company have RSA, I am trying to download a War file of L&G so I can install to my local machine. Can anyone please suggest me where can I get the file and what are the things needed to get that file?
Also, when I go in the Download Tab and tried to download it . It says, Unauthorized how can I get that approved so I can start downloading?
Hi Praveen,
sorry to hear you've been having difficulties. If you haven't already been helped by RSA Customer Support, you may first want to have a read of this KB article: 000034625 - Unauthorized error when attempting to access a product page or content on RSA Link .
If you can't resolve the problem using that information, then do contact support as Boris recommended above so the Support team can investigate this issue further for you.
regards
Lyndal
+ 1 on contacting Customer Support but if you haven't already solved the issue can you attach a screen shot so we can see where which location is not authorized?
Hi Praveen,
sorry to hear you've been having difficulties. If you haven't already been helped by RSA Customer Support, you may first want to have a read of this KB article: 000034625 - Unauthorized error when attempting to access a product page or content on RSA Link .
If you can't resolve the problem using that information, then do contact support as Boris recommended above so the Support team can investigate this issue further for you.
regards
Lyndal