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Next TokenCode Mode Activated

Question asked by TIFFANY IRELAND on May 9, 2017
Latest reply on May 9, 2017 by Erica Chalfin

We have a user whose hard token keeps resetting itself back to next tokencode mode every time he authenticates. There are no failures or incorrect tokencodes in the logs that would help me figure out what is happening.

 

I assigned him a new token, and it is still happening:

 

Result Key:
ATTEMPT_SUCCESSFUL
NEXT_TOKEN_CODE_ACCEPTED
AUTHN_METHOD_SUCCESS
ATTEMPT_SUCCESSFUL
NEXT_TOKEN_CODE_ACCEPTED
ATTEMPT_SUCCESSFUL
NEXT_TOKEN_CODE_ACCEPTED

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