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Expiring soft tokens

Question asked by Jeff Brandt on May 24, 2017
Latest reply on May 25, 2017 by Edward Davis

Hello All,

 

Looking for some clarification on the process around expiring soft tokens.

 

We have a number of soft tokens that are about to expire. Those distributed on the newest version can be extended and that seems to work well (no issue with those). However, those tokens that where distributed under the older version state that they must be re-distributed.

 

The question is....When you mark the token for re-distribution is the end user required to re-import their current token?  Once the token is marked for re-distribution the system will allow us to extend the token, but what will happen when the distribution link expires in 7 days?

 

Thank you.

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