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Issue on Access Request for user with Multiple Accounts

Question asked by Venkata Palakaveeti on May 27, 2017
Latest reply on May 27, 2017 by Venkata Palakaveeti

Hello Everyone,



We are facing an issue for requesting access for users having multiple accounts. System is behaving in such a way that number of entitlements selected is equal to number of pages that system will provide asking the requestor to choose the account per entitlement. However, this is very bad if the user more entitlements for eg: 10 entitlements – this will provide 10 pages for the user to select accounts per each entitlement.


Ideally the system should behave in such a way that it should detect or ask the requestor the account to choose and assign entitlements for that account.


Please let us know if we can make the system work as above.