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Notification Email on Approval Node does not run

Question asked by Andrea Saldamarco on Jun 20, 2017
Latest reply on Jul 3, 2017 by Andrea Saldamarco

Dear all,

I have an error on RSA Lifecycle and Governance 7.0.2 about email notification.


On my workflow, the email notification run only if I have a specific email node, highlighted in red in the following picture.


If I want to configure an email notification on Approval node (highlighted in yellow), the email process does not starts.


I have configured all the mandatory fields of the Approval Node (highlighted in yellow, Approval – Global WMR) as shown in the following picture. The configuration appears correct, I have copied it from other default Approvals node.


Just for troubleshooting, after running of previous node, in the Email Log (Admin/Email/Log) the Approval Request Email do not exist, as if the email sending process has not been triggered.


Thanks for your collaboration and support



Andrea Saldamarco