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Email Template per review definition

Question asked by Venkata Palakaveeti on Jun 21, 2017
Latest reply on Jun 21, 2017 by Boris Lekumovich

Hi Everyone,


We would like to use different new review generation email templates per each category of user access reviews for example: Quarterly Access Reviews, Transfer Review and Termination Reviews etc etc..

It seems the new review generation email template is global to all review definitions.

We tried to disable the new review generation email and add escalation workflow to trigger email on generation of review. However, emails are not sent at all from the workflow. Is this interlinked to disabling of new review generation email event?

How can we achieve this?