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Fulfillment based on Roles - Users with Multiple Accounts

Question asked by Jennifer Mitchell on Jul 19, 2017
Latest reply on Jul 19, 2017 by Boris Lekumovich

We have some roles/rules set up for mailing lists based on some HR attributes (Identity type, Location, etc.).  The automation worked great until we started mapping nonhuman accounts to humans for record of ownership.  Now AFX fulfillment fails because the system does not know which account to add.  Of course we only want the person's primary id to be added.

 

I have some ideas of how to work around this but I wanted to poll the community to see how others have handled it.

 

Thanks!!

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