Does anyone actually know how the approval by email functionality links incoming emails to approval tasks? is it the email subject? some other piece of text somewhere? what?
Reason for asking - rather than getting users to reply manually to the email with a specific word to indicate approve/reject, we would ideally like to include pseudo-button links in the OUTgoing email which, when the user clicks on the appropriate one, would automatically reply to IGL, e.g. using mailto.
Hi, Is it possible to use the sentence such as "I Approve" instead of a keywords approved, accepted etc?
I've came a cross a similar issue and have found that if you add the ${messageReference} variable in your template it will know what request it's approving/rejecting.
My issue is getting the email to send automatically rather than having the user click reply then send. I notice you mention pseudo button links. Can I ask where you'd configure that and is there a specific command rather mailto you would use?
Aimi Tully Don't know how/why I missed your question - sorry.
To be honest I don't really know - I was just trying to find out as much as possible. That said - we have branded the "normal" approval required emails such that the link back to the approval task in IGL is shown as a button (via HTML). I was wondering whether we could extend that in the "approve via email" model to have similar buttons for Approve and Reject, with some form of mailto/automated reply with appropriate keyword triggered by the button instead of the URL link back to the workitem.
This is already present OOTB using the variable: ${ValidReplyAnswers}. You can use this in the Email Body sent out and it will be populated with hyperlinks to auto-generated valid replies back to the correct email address.