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Using ServiceNow capapbilities through AFX

Question asked by Indu Rana on Aug 11, 2017
Latest reply on Aug 13, 2017 by Boris Lekumovich

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We are currently using version 6.8.1 ..we are planning to use Service Now for creating tickets for remediation.

But when I was going through ServiceNow Doc, I got below information

When I am creating application I am getting option to create ServiceNow application in 6.8.1 but I want to create tickets for remediation in ServiceNow using AFX. Just want to know that whether 6.8.1 version supports this functionality.

Boris Lekumovich

Aug 13, 2017 11:08 PM

Correct Answer

I recommend to upgrade as the EOPS date for 6.8.1 has passed - Product Version Life Cycle for RSA Identity Governance & Lifecycle

From ServiceNow connector capabilities perspective, there are some changes from 6.8.1 and 7.0.1. As you can see in the screenshots below, ticket creation is not available in the 6.8.1 version of the connector.

You can try other methods to create a ticket in ServiceNow, like:

Sending an email (using email node in the workflow)
Sending a rest request
Using a custom java code to create ticket in ServiceNow

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Boris Lekumovich Aug 13, 2017 11:08 PM
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Correct Answer
I recommend to upgrade as the EOPS date for 6.8.1 has passed - Product Version Life Cycle for RSA Identity Governance & Lifecycle

From ServiceNow connector capabilities perspective, there are some changes from 6.8.1 and 7.0.1. As you can see in the screenshots below, ticket creation is not available in the 6.8.1 version of the connector.

You can try other methods to create a ticket in ServiceNow, like:
- Sending an email (using email node in the workflow)
- Sending a rest request
- Using a custom java code to create ticket in ServiceNow
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Using ServiceNow capapbilities through AFX

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