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How to Send an individual Email when Approval Reassigned to the user

Question asked by Muneendra Sriram on Aug 23, 2017
Latest reply on Dec 12, 2017 by Devani Nagaratnam

Hi All,

 

Usecase:

 

 

  •  I am a manager i want to reassign my task to someone and the assigned person has to get an email cc'ed with my name.
  • The above scenario continues but the email must trigger in same flow as mentioned above till it get approved.

 

Current scenario in RSA IMG:

  • Mail is triggered to the all the persons including who have done the "past reassignments and newly assigned approver".

 

Required scenario and Expected Result

  • Mail must be triggered only to the new assigner and cc'ed requestor and past reassigned user

 

"How to sort this issue out using the Manual reassignment in Approval WF."

 

Thanks,

Muneendra

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