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Can't setup PIN code after reset

Question asked by YongHyun Lee on Aug 29, 2017
Latest reply on Sep 1, 2017 by Erica Chalfin
  • Comment • 2

Hello

 

After I reset AM server, I couldn't set or use PIN code.

 

About 30 mins passed, then I could set or use PIN code.

 

Question 1. is there specific rules to set PIN code?

 

Question 2. Is it okay if token code is changed while inputting PIN code?

MTech Products
MTech Products Aug 31, 2017 2:38 AM
Correct Answer

Hi

 

What do you mean by Reset Am server? you rebooted AM server right?  if yes why you rebooted.

For your 2 Questions please find my answers below:

 

Question 1. is there specific rules to set PIN code?

Ans: yes there are specific rules to set PIN, before explaining where to check those rules I will expalin you in which cases user can set PIN to their token

         a)Very first time user login with token UI will prompt to set PIN.

         b) If in case user forgot PIN , he / she must contact RSA admin who have rights to clear PIN, after PIN cleared       

             user need to set PIN as it is how he / she login using token first time.

 

Now finally you can check the token policies under Security Console>Authentication> Policies>Token Policies > Manage Existing.

based on token policies users have to set their PIN.

 

Question 2. Is it okay if token code is changed while inputting PIN code?

Ans: no issues if token code changed while inputting PIN code, but user have to take care of the time how many seconds remaining to change the token code.

 

Thanks

Rajesh

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