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Duplicated user after unification

Question asked by Marco Sannino on Aug 30, 2017
Latest reply on Sep 4, 2017 by Gabriele Rusconi

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Hi all,

after we have upgraded to 7.0.2 patch 1 we are experiencing some issue. We have 2 identity collector that both create users and after collection a unification is configured. In these days we are seeing that sometimes users are unificated and sometimes 2 users are created(and both are active). Is there any ACM documented on this? Is there anyone else is experiencing this behaviour?

Thank you in advance

Marco Sannino

Moviri SpA

Milan, Italy

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Amit Khatua Aug 31, 2017 6:35 AM
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Hi,

We had faced similar issue, and support had provided a dev patch for the same.

I suggest to raise a support ticket to get the fix.

Thanks !
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- Gabriele Rusconi @ Amit Khatua on Sep 4, 2017 9:28 AM
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  Hi Amit,
  I have the same issue Marco described and I have already opened a Support Case that is still in analyzing status.
  To speed up the resolution and/or check if it is the same issue you have had, may you provide the number of your Support Case and/or the number of ACM opened by the RSA Support?
  
  Thanks and regards,
  Gabriele.
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Duplicated user after unification

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