Questions and feedback about the redesigned RSA Link website!

Discussion created by RSA Link Team

on Sep 1, 2017
Latest reply on Sep 4, 2017 by Jeff Shurtliff

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This week RSA Link underwent a significant upgrade to improve the user experience and to provide users with a more cohesive experience when navigating between RSA Link and RSA.com.

Some of the changes included:

A user interface refresh to more closely match the RSA.com website.
Multiple navigation improvements, particularly on the home page, the All Products & Solutions page and on the product community landing pages.
Updated RSA University, RSA Customer Support and product community pages. (e.g. RSA Archer Suite, RSA SecurID Access, etc.)
Redesigned knowledge base landing pages that make it easier to locate the articles that will be the most beneficial to you.

Now is your chance to ask any questions you may have and/or provide feedback relating to the relaunched website, all of which will be recorded and addressed by the RSA Link team. To participate, simply post a reply/comment on this discussion thread.

We look forward to your feedback!

Thank you,

RSA Link Team

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David Dewald Jr.

Sep 1, 2017 4:50 PM

Looks great!

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Graham Bennett Sep 1, 2017 5:59 PM

There is poorly positioned support links on the 'Home' page:

Support in top banner has no dropdown for other support home pages
- Such as the My RSA link in the footer under the Support titles

The support page has inconsistent and poorly positioned support links

Support in top banner has no dropdown for other support home pages
- Such as the My RSA link in the footer under the Support titles
- So, the header and footer problems are propagated through the site
Inconsistent terminology and actions that go to different My RSA portal views:
- Create a Case > Open a Technical Support Case
  - Incorrectly opens in Case Home of My RSA
- Open a "Support Case" (vs two other 'case's)
  - Correctly opens in the Create Case tab of My RSA

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Jeff Shurtliff

@ Graham Bennett on Sep 1, 2017 6:17 PM

Hi Graham,

Thank you for the feedback and for letting us know about these inconsistencies. We will get them corrected as soon as possible.

Thanks,
Jeff

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Graham Bennett Sep 1, 2017 6:03 PM

While logged in

Both of the buttons <Add a Reply> and <Reply to original discussion> on this page just did a page refresh.

What are these for?

I eventually found that the comment balloon below the title allowed me to provide feedback.

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Jeff Shurtliff

@ Graham Bennett on Sep 1, 2017 6:17 PM

Hi Graham,

This is actually a known issue with the Jive Software platform on which RSA Link is built, and is supposed to be fixed in the next platform release. In the meantime a workaround can be found in the following knowledge base article: 000034952 - Add a Reply button in RSA Link fails intermittently when replying to RSA Link posts

Thanks,
Jeff

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Penelope Haslehurst

Sep 4, 2017 4:13 AM

am finding buttons and text jumping around page, or overlaying other items: see grey text overlaying red banner and Follow and Actions buttons overlaying the blue box on attached screenshot

Attachments

RSA Link refresh issues.JPG65.2 KB

Actions

Jeff Shurtliff

@ Penelope Haslehurst on Sep 4, 2017 11:07 AM

Hi Pennie,

This is actually a known issue that should be resolved very shortly.

Thanks,
Jeff

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7 Replies

David Dewald Jr. Sep 1, 2017 4:50 PM
Looks great!
Like • Show 0 Likes0
Actions
Graham Bennett Sep 1, 2017 5:59 PM
There is poorly positioned support links on the 'Home' page:
- Support in top banner has no dropdown for other support home pages
  Such as the My RSA link in the footer under the Support titles
The support page has inconsistent and poorly positioned support links
- Support in top banner has no dropdown for other support home pages
  Such as the My RSA link in the footer under the Support titles
  So, the header and footer problems are propagated through the site
- Inconsistent terminology and actions that go to different My RSA portal views:
  Create a Case > Open a Technical Support Case
  Incorrectly opens in Case Home of My RSA
  Open a "Support Case" (vs two other 'case's)
  Correctly opens in the Create Case tab of My RSA
Like • Show 0 Likes0
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- Jeff Shurtliff @ Graham Bennett on Sep 1, 2017 6:17 PM
  Hi Graham,
  
  Thank you for the feedback and for letting us know about these inconsistencies. We will get them corrected as soon as possible.
  
  Thanks,
  Jeff
  Like • Show 0 Likes0
  Actions
Graham Bennett Sep 1, 2017 6:03 PM
While logged in
Both of the buttons <Add a Reply> and <Reply to original discussion> on this page just did a page refresh.
- What are these for?
I eventually found that the comment balloon below the title allowed me to provide feedback.
Like • Show 0 Likes0
Actions
- Jeff Shurtliff @ Graham Bennett on Sep 1, 2017 6:17 PM
  Hi Graham,
  
  This is actually a known issue with the Jive Software platform on which RSA Link is built, and is supposed to be fixed in the next platform release. In the meantime a workaround can be found in the following knowledge base article: 000034952 - Add a Reply button in RSA Link fails intermittently when replying to RSA Link posts
  
  Thanks,
  Jeff
  Like • Show 0 Likes0
  Actions
Penelope Haslehurst Sep 4, 2017 4:13 AM
Hi
am finding buttons and text jumping around page, or overlaying other items: see grey text overlaying red banner and Follow and Actions buttons overlaying the blue box on attached screenshot
Attachments
- RSA Link refresh issues.JPG65.2 KB
Like • Show 0 Likes0
Actions
- Jeff Shurtliff @ Penelope Haslehurst on Sep 4, 2017 11:07 AM
  Hi Pennie,
  
  This is actually a known issue that should be resolved very shortly.
  
  Thanks,
  Jeff
  Like • Show 0 Likes0
  Actions

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