When distributing tokens to users unfamiliar with SecurID they frequently try to open the activation URL in their browser, instead of the token software. This inevitably causes confusion and a needless call to our internal support. Is it possible to redirect these requests to another URL? Could an html file be configured for the 404 error?
Hi Derek,
I have moved this thread to the RSA SecurID Access community so that you can get an answer to your question.
Thanks,
Jeff
Hello Derek,
I am guessing you mean users trying to import token on a Desktop/PC.
Unfortunately no, this would be an RFE you can open a ticket with support and we'd file it for you.
However, with a little educational email to users this can be avoided.
To also add, Our AM Prime suite offers a customization Self Service Portal, which when a user requests a token can have a custom email sent with screenshots, steps to do and such for directing users on how to do.
This is of curse an additional feature/addition, comes separate from the Authentication Manager server
Best Regards,
Peter
Hello Derek,
I am guessing you mean users trying to import token on a Desktop/PC.
Unfortunately no, this would be an RFE you can open a ticket with support and we'd file it for you.
However, with a little educational email to users this can be avoided.
To also add, Our AM Prime suite offers a customization Self Service Portal, which when a user requests a token can have a custom email sent with screenshots, steps to do and such for directing users on how to do.
This is of curse an additional feature/addition, comes separate from the Authentication Manager server
Best Regards,
Peter