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Initial RSA authentication fails to ask for PIN if SC is logged in

Question asked by Vladimir Bednikov on Sep 7, 2017

Hi All,


I am trialling SecureID (hardware token) and have noticed that if an admin is currently logged into the Security Console, then the initial RSA authentication without the PIN will fail with an authentication failed error instead of bringing up the page asking the user to set a PIN. Once the admin closes the Security Console, the authentication process works and asks the user to specify a PIN.


Is this a known issue?


Kind Regards,