AnsweredAssumed Answered

use the SecurID S700 can't login SSC console

Question asked by xiaoyun qi on Sep 20, 2017
Latest reply on Sep 25, 2017 by Erica Chalfin

Hi RSA support Team,


I'm use the AM 8.1 hardware appliance in the production system,we find the the user was created in the primary instance SC console and signed the tokens.

while I use the account to logoin to SSC console use the passcode,the SSC console feed back me '

Authentication failure'

so I checked the log in the user dashboard, it says " User "rsa_test" attempted to authenticate using authenticator "securID_native". The user belongs to security domain "SystemDomain"


I tested the same thing in our RSA test-bed,everything works well. 


Could u pls give me some troubleshooting advise?


Thanks and Best Regards


Matt Qi