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Request Workflow - How to identify rule type that triggered CR

Question asked by Ece YILDIRIM on Oct 4, 2017
Latest reply on Oct 4, 2017 by Boris Lekumovich



We have different type of rules defined in VIA such as, joiner, sod etc.


These rules result in change requests for which we are required that different actions depending on the type of rule triggering CR. For example we need to send a particular email in case of CR created through SOD rule and a different one when it is triggered from joiner rule.


Is there a way in Request WF that will allow us to identify the type of rule that is resulting CR? I checked with decision node but could not find something useful.