Hi,
Since I have upgraded my system from RSA 6.8.1 to 7.0.1 P3, on four different environments, the User access tab is quite slow (up to 4 minutes) when clicking no it.
1. Log on RSA
2. Click on the "Users" tab and select a user
3. Click on the "Access" tab
Any idea how to fix this? The data are the same that I was using in the pre-upgrade version and it wasn't that slow at all.
Hi,
The issue is being experienced by all the users logging on the systems when accessing that tab.
I am using some columns and grouping, as per the organization requirements. (even when removing the grouping I still have the issue).
Also, all the columns that I am using are the default ones provided in the Aveksa DB.
I am awaiting for the RSA support that they need the AWR report, which I can’t provide because it is not supported/licensed for in my organization.
Regards
Armel Lupapi
Group IT | armel.lupapi@investec.co.za<mailto:armel.lupapi@investec.co.za> | Tel: +27 11 286 8063 | Cell: +27 76 920 8549
Client Support Centre: +27 11 286 9663 / 0860 110 161 | www.investec.co.za <https://www.investec.co.za/>
“The best way to get started is to quit talking and begin doing.”
Does this performance issue occur for all users or just this given user? The other thing to look at is if you have any filters, grouping, or additional columns defined. I would recommend testing some other users access tabs and reset all the table options for this screen to see how they behave.
If after resetting the table options you still see issues, I would recommend contacting support to further analyze where the time is being spent. I have seen this issue sometimes when the table is configured to filter on a column like a custom attribute that is not indexed.