I'm receiving "Enter your tokencode" when I should be seeing "Enter your PIN" on our Citrix Netscaler 11.1. We are using the RSA IDR as a RADIUS server. Authentication works if you enter the PIN on the first screen and the tokencode on the second screen. Can anybody help me with this issue? It's confusing for the users and we are just rolling this out in production.
1st message:
2nd Message:
Hi Zach - did you confirm that Authentication Manager authentication monitor is indicating that the user is in new PIN mode when this occurs and not next tokencode mode?
This message is happening to all users, and I'm using a on-demand token. I do see Requires next tokencode on the IDR event logs. I can't find any reason this should be showing next tokencode.
IDR Events:
Auth Manager Events
I don't believe there's any way for the IDR to know that you are using an on-demand token rather than a hardware or software token.
I.e. there's no way for it to know to prompt for PIN then tokencode vs what you are seeing.
Okay. So this is the expected message screen on the Netscaler, if I'm using the IDR as my RADIUS server on the Citrix Netscaler? Is there anyway to customize or change these messages from the IDR?
Thank you
I'm not using the Authentication Manager as the RADIUS server. I'm using the RSA IDRs for RADIUS on the Citrix Netscaler, it's my understanding you can't change the default prompt strings from the IDR.
Thanks
I don't believe there's any way for the IDR to know that you are using an on-demand token rather than a hardware or software token.
I.e. there's no way for it to know to prompt for PIN then tokencode vs what you are seeing.