I'm receiving "Enter your tokencode" when I should be seeing "Enter your PIN" on our Citrix Netscaler 11.1. We are using the RSA IDR as a RADIUS server. Authentication works if you enter the PIN on the first screen and the tokencode on the second screen. Can anybody help me with this issue? It's confusing for the users and we are just rolling this out in production.
1st message:
2nd Message:
I don't believe there's any way for the IDR to know that you are using an on-demand token rather than a hardware or software token.
I.e. there's no way for it to know to prompt for PIN then tokencode vs what you are seeing.