AnsweredAssumed Answered

Wrong message displayed on Citrix Netscaler for PIN/TokenCodes

Question asked by Zack Koenig on Oct 18, 2017
Latest reply on Oct 19, 2017 by Zack Koenig

I'm receiving "Enter your tokencode" when I should be seeing "Enter your PIN" on our Citrix Netscaler 11.1. We are using the RSA IDR as a RADIUS server. Authentication works if you enter the PIN on the first screen and the tokencode on the second screen. Can anybody help me with this issue? It's confusing for the users and we are just rolling this out in production.


1st message:

Citrix Netscaler using IDRs for RADIUS

2nd Message:

Citrix Netscaler using IDR for RADIUS servers