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What would cause no events to be displayed?

Question asked by Jeremy Kerwin on Oct 19, 2017
Latest reply on Oct 19, 2017 by Josh Randall

When doing an investigation on two different alerts. The co-ordinates timeline doesn't show any events in one case but does for the other.

The case of events showing the event source is from our firewall syslog and the events not showing is from our proxy server using CEF logs.