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Dummy Fulfillment to skip "Pending action"

Question asked by Sebastian Weidenbach on Nov 6, 2017
Latest reply on Nov 7, 2017 by Boris Lekumovich

Hi all,

we have a custom fulfillment in place that is triggered by using an "SQL execute" node and that stores details for the specific item in a DB table. This is everything that needs to be done in the workflow. Afterwards it can go through "Wait for verification".

The problem is that the change request item stays in "Pending action" and not "Pending verification" because it does not know that provisioning took place through the "SQL execute" node.

Is somebody aware of a nice trick to get the change request item status behind "Pending action" without updating the internal tables?

I tried it with an email fulfillment that sends to an invalid hostname. It does the job but I am searching for something more straight forward.



Thank you