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Dummy Fulfillment to skip "Pending action"

Question asked by Sebastian Weidenbach on Nov 6, 2017
Latest reply on Nov 7, 2017 by Boris Lekumovich

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Hi all,

we have a custom fulfillment in place that is triggered by using an "SQL execute" node and that stores details for the specific item in a DB table. This is everything that needs to be done in the workflow. Afterwards it can go through "Wait for verification".

The problem is that the change request item stays in "Pending action" and not "Pending verification" because it does not know that provisioning took place through the "SQL execute" node.

Is somebody aware of a nice trick to get the change request item status behind "Pending action" without updating the internal tables?

I tried it with an email fulfillment that sends to an invalid hostname. It does the job but I am searching for something more straight forward.

Thank you

Sebastian

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Boris Lekumovich

Nov 7, 2017 12:31 AM

Can you share a screenshot of your workflow?

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Boris Lekumovich

@ Sebastian Weidenbach on Nov 7, 2017 5:16 PM

How about creating a new AFX connector (which is configured to provision to AVDB) and then use the default AFX fulfillment workflow to provision those changes (instead of using SQL Execute)?

Or on a similar concept, using a provisioning node to provision the changes?

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Tim Willemstein Nov 7, 2017 1:59 AM

Try adding the workflow node `Mark Verified` to your workflow.

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Sebastian Weidenbach @ Tim Willemstein on Nov 7, 2017 3:07 AM

I tried "Mark Verified".

It pushes the change item into the completed state so that "Wait for verification" does not get activated.

That is not what I want. The goal is to get "Pending action" to "Pending verification".

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Tim Willemstein @ Sebastian Weidenbach on Nov 7, 2017 3:31 AM

There is another option which allows you to do this, but it probably ain't what you want. If you add a manual activity to the flow (with 2 buttons, cancelled and completed and according workflow paths) the pending action will be set to pending verification once the activity has been set to completed. But this requires a manual action which probably is not what you want.

Other than this I think a database manipulation is the only way to do this, which is not recommended.

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Marek Lotocki Nov 7, 2017 3:23 AM

Try to create fulfillment workflow Start -> Wait for verification -> Stop

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7 Replies

Boris Lekumovich Nov 7, 2017 12:31 AM
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Can you share a screenshot of your workflow?
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- Sebastian Weidenbach @ Boris Lekumovich on Nov 7, 2017 3:39 AM
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  - Boris Lekumovich @ Sebastian Weidenbach on Nov 7, 2017 5:16 PM
    Mark Correct
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    How about creating a new AFX connector (which is configured to provision to AVDB) and then use the default AFX fulfillment workflow to provision those changes (instead of using SQL Execute)?
    Or on a similar concept, using a provisioning node to provision the changes?
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Tim Willemstein Nov 7, 2017 1:59 AM
Mark Correct
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Try adding the workflow node `Mark Verified` to your workflow.
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- Sebastian Weidenbach @ Tim Willemstein on Nov 7, 2017 3:07 AM
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  I tried "Mark Verified".
  It pushes the change item into the completed state so that "Wait for verification" does not get activated.
  That is not what I want. The goal is to get "Pending action" to "Pending verification".
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  - Tim Willemstein @ Sebastian Weidenbach on Nov 7, 2017 3:31 AM
    Mark Correct
    Correct Answer
    There is another option which allows you to do this, but it probably ain't what you want. If you add a manual activity to the flow (with 2 buttons, cancelled and completed and according workflow paths) the pending action will be set to pending verification once the activity has been set to completed. But this requires a manual action which probably is not what you want.
    
    Other than this I think a database manipulation is the only way to do this, which is not recommended.
    1 person found this helpful
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Marek Lotocki Nov 7, 2017 3:23 AM
Mark Correct
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Try to create fulfillment workflow Start -> Wait for verification -> Stop
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Dummy Fulfillment to skip "Pending action"

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