AnsweredAssumed Answered

Cannot update RSA AM since installing SEP

Question asked by Carla Bradley on Nov 10, 2017
Latest reply on Nov 16, 2017 by Edward Davis

The antivirus on our computers changed to Symantec Endpoint Protection. Since then, we are unable to upgrade Authentication Manager. We can log into the Operations Console and initiate the install, but during the process the browser stalls and goes to a white screen. We did confirm it's SEP by successfully upgrading AM on a computer with SEP disabled. I need to provide our security team with what needs to added to SEP to allow these upgrades. Thanks!