Hi friends!
On all my workflows which I use the Wait For verification node the requests get stuck on that point when processing. I've tried all kind of combanitions with loops ans without, but the result is the same. I atach you screenshots of my last workflow. I've tried to make it the simplest as possible to check the node. I appreciate any suggestions about this. Because I don't know how to make the thread wait until the handler finishes the job.
Thanks in advance.
Hi Boris!
With the AFX default the result is the same, I just simplified the flow to test. And yes All the changes are marked as done and when I run the collector all is okay. So the handler and everything works. The only problem is that the flow remains open because for some reason the mark as verified didn't react.
Hi Boris,
Sorry for such a big delay on responding but we were having a lot of problems with the sistem this months... Now that we patched to the last version and we have both pre and pro up again. I started to work on the workflows again and the problem persists.
The problem occurs with AD and eDir... And in every type of flow with verification mark like syncronization of attributes. Indeed it make the change correctly but never marks it as verified.
Thanks in advance!
For the change request to be verified, you need to run the relevant account collector.
The account collector should be configured to collect the fullName attribute.
In the raw data of the collector, do you see that collected information?
I suggest you work with Default AFX Fulfillment workflow and after confirming that everything is working as expected, modify the workflow for your needs (or create a copy of the original and make changes to the copy)
Hi Boris!
But how could I run the collection if the flow gets stucked on the loop? As you can see I have a few collectins configured on the flow.
And can you attach me the AFX Default workflow? Because I think mine is different from the original. Just to be sure.
Thanks in advance!
The collector will run as per schedule
Here is a comments explaining why you shouldn't run collections from workflows
https://community.rsa.com/thread/194390#comment-904697
The default workflows, calendars, and priorities that ship with the product can also be reset.
To reset a workflow, click Admin -> Import/Export -> Workflow
Click on Reset
Choose the relevant workflow
Click Next
Click Import
You should see the following message: "1 workflow objects were imported successfully."
Any reason why you are not using the Default AFX Fulfillment workflow?
Did you run the account collector to verify that those changes were successfully provisioned?
What is the status of each of the change items? (screenshot below)