Hello. The soft token a client sent me will not install on my iPhone. This is consistent across several colleagues. This has worked in the past on these iphones with tokens on from other clients. What are the circumstances under which a token will not install? Thank you.
What is the error that you receive? You can also in the app click the 'i' icon in the bottom right and then scroll down to Import Log. What does it say there about the attempted install? It is possible that the token seed record is bound to a specific device. This would prevent the token seed from being installed on another iOS device.
Hi Sharon,
I have moved this thread to the RSA SecurID Access so that you can get an answer to your question.
You can post future questions and discussions directly to that community by clicking on the Ask a Question or Start a Discussion button on the RSA SecurID Access page.
Thanks,
Jeff
It may also depend on the mechanism that was used to provision the token. If the token was being provisioned with CT-KIP, then the first phone used the CT-KIP "activation code". These are single use codes that are removed when used.
If "Device Binding" was used, then the problem was described earlier by Nathan Furze. Device Binding helps to verify that the token is imported to the correct device. For example, an administrator may want the user to import their token onto a specific, company-provided phone that is controlled by mobile_device_management, not the user's personal phone.
Just as an FYI. The token installed in one personal phone but not on another.