Dear All,
I have CRs which have to be approved by (1st step) single supervisor and (2nd step) many business owners. I create single CR to enable the supervisor to approve in one step.
Is it possible to start fulfillment of entitlement already approved by supervisor and business owner if the whole approval phase is not yet complete?
Zoltan
Unfortunately, this is not currently possible. We have asked to enable/create this feature as well since have a new hire process that assigns multiple entitlements/technical roles as part of the user being assigned to their birthright/business role. What we have asked for is that they update their data structure such that they have a BR Role setup to create a grand-parent ticket # (consisting of parent tickets) comprised of technical roles and then for each parent ticket # (consisting of child tickets) comprised of entitlements. This would enable the parent request to go to fulfillment once approved instead of having to have say 10+ or 30+ approvals at the grandparent level you could have one or two approvals at the parent ticket level so the new hires can be setup with at least some access if the request came in late.
Unfortunately, this is not currently possible. We have asked to enable/create this feature as well since have a new hire process that assigns multiple entitlements/technical roles as part of the user being assigned to their birthright/business role. What we have asked for is that they update their data structure such that they have a BR Role setup to create a grand-parent ticket # (consisting of parent tickets) comprised of technical roles and then for each parent ticket # (consisting of child tickets) comprised of entitlements. This would enable the parent request to go to fulfillment once approved instead of having to have say 10+ or 30+ approvals at the grandparent level you could have one or two approvals at the parent ticket level so the new hires can be setup with at least some access if the request came in late.