Hi Everybody,
I have a Approval Email in my mailboxs, but when I replied it with the valid email answers like below, my Workflow didn't commit it, nothing happens.
Can you help me!
Hi Everybody,
I have a Approval Email in my mailboxs, but when I replied it with the valid email answers like below, my Workflow didn't commit it, nothing happens.
Can you help me!
As Jason mentions, have you configured the inbound email found under Admin > Email?
If yes, what results are you seeing when running a Test and are you seeing any inbound emails within the email log?
If everything is configured properly and the TEST (as Clive suggested) is successful, I would check the Log section (Admin -> Email -> Log)
Look for your replied message and it's Processing Result.
Email type would be Approval Reply (screenshot below)
What product version are you on?
What Outlook version are you using?
Thank you for all replies,
My email settings are successfully set, when I click Test Email button. Also I have been receiving mails but what I want when I reply to them , it should trigger Workflow, it didnt trigger when I have replied with valid answers like I identified before; Allowed, Yes, Approve etc.
Also I have that kind of error; It shows like it doesnt send mail,, but it sent
@Boris Lekumovich, my email type is Default Outbound and processing result is Failure Sending Email
Thanks and Respects..
Default Outbound means that the system is sending an email
Unlike Approval Reply, when a system processes a received reply
I suggest you investigate (start with checking the logs) why the indication in GUI is failure but in reality you are still receiving those emails.
This might be related to why you are not seeing Approval Reply type records.
We do not have this set up yet, but do know there is some setting under the Admin-Email section for setting up an approval URL/Server.