AnsweredAssumed Answered

Issue with logging into a new account

Question asked by Ethan Reedy on Dec 19, 2017
Latest reply on Dec 19, 2017 by Jeff Shurtliff

I created a new account, but I don't think the multi-factor authentication is working properly.  I entered in a Google Voice number to use to receive SMS authentication texts (which should work just fine), but I've noticed that a few systems don't recognize the number as an SMS capable number. Your system took the number, but I haven't gotten any authentication texts, and when I try to access information that I should have access to, I get the message below. I don't see any way to change my authentication number.


Sign in Error Screenshot