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java.lang.NoclassDefFoundError: sun/net/www/protocol/http/HttpCallerInfo

Question asked by Subash Chandra Behera

on Dec 21, 2017
Latest reply on Mar 15, 2018 by Ian Staines

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7.0.1 P05 (Remote Database+Soft Appliance)

Customer getting below error while accessing the "Create Ticket" Capability of Service Now Connector.

This issue is seen in 2 of the 3 newly set environment and all of them using same JDK version.

They are using Open-JDK-1.7.0.0.x86_64

Both JAVA_HOME and JRE_HOME are set.

Restarted RSA IGL and AFX services but no changes.

No changes made to any jar files by customer

Any suggestions, if the reported issue is specific to the java version or any other reason.

William Cheang

Jan 19, 2018 4:26 AM

Correct Answer

This error "java.lang.NoclassDefFoundError" normally cause by path is incorrect.

IMG tried to refer the library file, but the library file is not in the correct location/path.

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William Cheang

Jan 19, 2018 4:26 AM

This error "java.lang.NoclassDefFoundError" normally cause by path is incorrect.

IMG tried to refer the library file, but the library file is not in the correct location/path.

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Subash Chandra Behera

@ William Cheang on Mar 6, 2018 5:59 AM

Hi William Cheang,

So what should be done in this case to have the issue resolved. We tried restarting but no changes.

Thanks,

Subash

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Ian Staines

@ Subash Chandra Behera on Mar 8, 2018 6:18 PM

I am trying to find out what jar this class is in?

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Ian Staines

@ Ian Staines on Mar 8, 2018 6:29 PM

The class HttpCallerInfo should be in the rt.jar.

I confirmed that this class is missing from the 1.7.0_161 JDK distribution.

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Subash Chandra Behera

@ Ian Staines on Mar 12, 2018 6:38 AM

Hi Ian Staines,

Thanks for the response. I could see the same behavior i.e HttpCallerInfo call missing in bot 1.7 and 1.8 in my lab.

However, it doesn't throw any errors when I try to access the ServiceNow ticket related capabilities.

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Ian Staines

@ Subash Chandra Behera on Mar 15, 2018 5:26 PM

This appears to be a defect in the JKD update packaged with 7.0.1 P05 and 7.0.2 P05. There is a defect open for this.

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6 Replies

William Cheang Jan 19, 2018 4:26 AM
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Correct Answer
This error "java.lang.NoclassDefFoundError" normally cause by path is incorrect.
IMG tried to refer the library file, but the library file is not in the correct location/path.
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- Subash Chandra Behera @ William Cheang on Mar 6, 2018 5:59 AM
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  Correct Answer
  Hi William Cheang,
  So what should be done in this case to have the issue resolved. We tried restarting but no changes.
  
  Thanks,
  Subash
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  - Ian Staines @ Subash Chandra Behera on Mar 8, 2018 6:18 PM
    Mark Correct
    Correct Answer
    I am trying to find out what jar this class is in?
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    - Ian Staines @ Ian Staines on Mar 8, 2018 6:29 PM
      Mark Correct
      Correct Answer
      The class HttpCallerInfo should be in the rt.jar.
      
      I confirmed that this class is missing from the 1.7.0_161 JDK distribution.
      Like • Show 0 Likes0
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      - Subash Chandra Behera @ Ian Staines on Mar 12, 2018 6:38 AM
        Mark Correct
        Correct Answer
        Hi Ian Staines,
        Thanks for the response. I could see the same behavior i.e HttpCallerInfo call missing in bot 1.7 and 1.8 in my lab.
        
        However, it doesn't throw any errors when I try to access the ServiceNow ticket related capabilities.
        Like • Show 0 Likes0
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        Ian Staines @ Subash Chandra Behera on Mar 15, 2018 5:26 PM
        Mark Correct
        Correct Answer
        This appears to be a defect in the JKD update packaged with 7.0.1 P05 and 7.0.2 P05. There is a defect open for this.
        Like • Show 0 Likes0
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java.lang.NoclassDefFoundError: sun/net/www/protocol/http/HttpCallerInfo

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