We have a user who switched to an iPhone 8, and is having trouble importing a soft-token now.
We sent him an sdtid file, but when he tries to open it in the RSA app, he get an error: "Token import failed. Contact your administrator." He has tried saving the token to his files folder, and opening it from there, he gets the error: "Token import failed. Invalid token data.". I was going to use the token converter, but I don't see a field in his app to paste the string. He's verified that he's on the latest version from the ios app store. Any help or advice is appreciated!