the respond service is not currently running
If you did not use Incident Management in 10.6.4.x, you cannot view the 10.6.4.x ESA alerts in the 11.0 Respond component without running a migration script. Use the ESA Alert Migration script to migrate these alerts to the location in 11.0 that will allow Respond to view them. See the ESA Alert Migration Instructions for 10.6.4.x to 11.0 knowledge base article (https://community.rsa.com/docs/DOC-81680) in RSA Link for instructions on how to run this script.
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