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Workflow Email HTML Variable

Question asked by Steve Fuson on Jan 10, 2018
Latest reply on Jan 12, 2018 by Boris Lekumovich

In IMG, in my workflows, in the Email, there's a summary variable ${ContextObjectDesc} which looks like this:

 

  • Add user Doe, Jane to application role USER

 

The summary doesn't include which application this is for.  We manage about 40, and the application role names aren't always obvious.  I'd like to include the application name to that summary.  When I add the variable ${access_request_cri_app_name} the system puts it on a separate line:

 

  • Add user Doe, Jane to application role USER

in ApplicationName

 

Also, if the request is for roles in more than one application, the information is broken up:

 

  • Add user Doe, Jane to application role USER
  • Add user Doe, Jane to application role PERSON

in ApplicationName1, ApplicationName2

 

Can I change the parameters in ${ContextObjectDesc} to include the application name or create a new similar variable that will retrieve all of the data and sort it how I want it?  If so, how?

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