Hi All,
Integrating RSA via with Service now.
In detail, a button('Create ServiceNow Ticket') needs to be placed in the 'Run report' window. So that the report can be assigned to a particular group in the Service now.
Since we are newbie to RSA via, kindly guide us the high level steps to achieve this scenario.
Appreciate your help
Thanks.
Thanks Boris for the quick reply.
Your update is really helpful.
But we are planning to integrate ServiceNow with RSA-VIA to generate automatic ticket from Review Report and assign it to a respective group.
In detail, After the review completion on 'Review Access' for any application, there should be an option(Button) in the report window to create ServiceNow ticket with the attached review report (Marked Red in the below screenshot).
Please let us know if this scenario is possible or the other ways to achieve.
Your help is greatly appreciated.
Thanks,
Arun
While the exact use case is not possible i.e. add a button to the View Report, consider configuring the report to send out an email to ServieNow. You can create an inbound email action within ServiceNow to parse the email and create a ticket.
Not sure I fully understand the requirement.
What exactly are you trying to achieve?
In the configuration options for reports, you have the following (screenshot below):
You can also schedule a report to be sent out to specific users