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Invalid DN Syntax Error - AD Account Creation

Question asked by Jesvin Joseph on Jan 22, 2018
Latest reply on Jan 23, 2018 by Pradeep Kadambar

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Getting the below error message during AD account creation process for certain users. We are using L&G 7.0 P05

AFX reports this item failed with code [-1] and message: 'LDAPException: Invalid DN Syntax (34) Invalid DN Syntax LDAPException: Server Message: 00000057: LdapErr: DSID-0C090E21, comment: Error in attribute conversion operation, data 0, v2580 LDAPException: Matched DN: '. If available, another handler will be used to fulfill this item.

Can someone please advise what could be the possible reason.

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Boris Lekumovich Jan 22, 2018 1:27 AM
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See if the following helps - 000033517 - Invalid DN Syntax error in Attribute Conversion when testing AFX connector capability 'Add Account to AD Group' in RSA Via Lifecycle and Governance
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- Jesvin Joseph @ Boris Lekumovich on Jan 22, 2018 1:31 AM
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  Thanks Boris. But that did not help. We are facing the issue only in certain cases and during the automated Account Creation (not during testing of adding account to group)
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  - Boris Lekumovich @ Jesvin Joseph on Jan 22, 2018 1:53 AM
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    The article is pointing to a possible root cause to such error.
    There might be a specific value which is failing the provisioning process (maybe a special char)
    
    To troubleshoot, I would do the following:
    For a user which failed to be provisioned, identify all the values which are being sent to AFX, try to reproduce the behavior by using TEST Connector Capabilities
    Once reproduced, you will be able to identify what value caused the issue
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Marek Lotocki Jan 22, 2018 9:51 AM
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Jesvin Joseph can you show how your AFX Connector capability fro AD Account creation is configured?
Please share Account Template also.
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Pradeep Kadambar Jan 23, 2018 9:12 AM
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I would turn on the debug logging for your AD connector and see the XML payload (the message body to AFX). This will also include more detailed error message from AD.
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Invalid DN Syntax Error - AD Account Creation

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