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Issues with Soft Token

Question asked by John Riordan on Jan 29, 2018
Latest reply on Feb 1, 2018 by Erica Chalfin

Hi there. I am currently having issues with my SecurID. I was in the middle of the convert of hard token to soft token, when i tested the login after I had changed it over to IOS it would not accept my new code and neither my hard token or phone are now being accepted. Can you help me to resolve this?