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Approval Workflow - Approve By Group Owner - Not working

Question asked by William Cheang Employee on Feb 8, 2018
Latest reply on Feb 13, 2018 by William Cheang

IMG 7.0.2 P03 

I have a Approval workflow defined with Grouping on Group Owner and Approver is specified with Group:Owner (User id)

Approver setting:-


My Group is having Owner field and owner field able resolved by IMG User Id field. 


When my request is submitted, Change Request is able to group by group owner. However, the approval by Group Owner does not work(It can't find any approver). I checked the Runtime data, can't find the Group Owner field/data.

Note: My request form uses entitlement table.


Any idea ? or suggestion  ?