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Approval Workflow - Approve By Group Owner - Not working

Question asked by William Cheang Employee on Feb 8, 2018
Latest reply on Feb 13, 2018 by William Cheang
  • Comment • 2

IMG 7.0.2 P03 

I have a Approval workflow defined with Grouping on Group Owner and Approver is specified with Group:Owner (User id)

Approver setting:-

 

My Group is having Owner field and owner field able resolved by IMG User Id field. 

 

When my request is submitted, Change Request is able to group by group owner. However, the approval by Group Owner does not work(It can't find any approver). I checked the Runtime data, can't find the Group Owner field/data.

Note: My request form uses entitlement table.

 

Any idea ? or suggestion  ?

William Cheang
William Cheang Employee Feb 13, 2018 12:38 AM
Correct Answer

Hi Boris, I managed to get it working. I have to specify approval value ->group owner as using "Id" instead of "user_Id"

Object- Group:Owner(Id)

 

My group owner value was collected as "User_Id".

But my group owner also been resolved by "Users->User_Id", so the stored value now become "Id" instead of "User_Id"

 

regards,

William

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