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Unable to view LDAP Users after adding a new identity source in Authentication Manager

Question asked by hqtac lab on Feb 9, 2018
Latest reply on Feb 12, 2018 by Erica Chalfin
  • Comment • 4

Hi,

 

I'm running RSA Authentication Manager 8.2 and I have followed the instructions here (000033238 - How to create an external LDAP identity source in RSA Authentication Manager 8.1 SP1 or later ) to add the identity source (MS Active Directory) and link the system to the identity source. However, I'm unable to view/manage users under IDENTITY-->USERS-->MANAGE EXISTING in security console. Any help would be appreciated.

 

Note:

1. This is a brand new deployment. 

2. The LDAP Identity source connection was successful.

3. I did select the correct security Domain and Identity Source when running the search. (Under IDENTITY-->USERS-->MANAGE EXISTING)

 

Thanks!

hqtac lab
hqtac lab Feb 12, 2018 2:05 PM
Correct Answer

Thanks for the responses. All I had to do was Change the security domain to "System Domain" and all the users showed up. Apparently, all users are initially part of the default SystemDomain when the the external Identity source is added. You can then move them as needed to any other security domains. 

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