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WebTier Web Page Not Found, but Able to Distribute Token via CT-KIP

Question asked by Andrey Kulygin on Feb 9, 2018
Latest reply on Feb 9, 2018 by James Mandelbaum

WebTier Version 8.2.1.7 has a web page not found (404 error), while successfully performing token import via CT-KIP. We recently upgraded to AM8.2SP1 Patch 7 and noticed that one of the WebTiers is throwing a 404 error when accessing the Self Service Console. We attempted to distribute a new soft token and import it via CT-KIP protocol and it worked. What is the reason for this condition and how can we bring the WebTier web server back online?

 

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