We are running AM 8.2 SP 1 P 04 and we have been getting the following errors reported:
Attention! The following critical system event occurred: Failed to connect to LDAP Identity Source
We have been getting this error intermittently for some time and it appears to clear itself, but recently we are getting more of them. We had 2 instances where we received this error 15 times in a 15 minute time frame.
Can someone explain exactly what this error is, what causes it and how it is remedied please.
Hi David,
Your RSA Authentication Manager must have been previously configured to connect to and lookup users from one or more LDAP "Identity Sources". This message indicates that the server has detected a problem with the connection between Authentication Manager and (one of) your LDAP server(s) (e.g., Active Directory, etc.).
You might try using the "Operations Console" (OC) to help diagnose this problem. The will show you which Identity Source connections have been created and how they are configured. The connection to each identity source consists of a variety of parameters, but I would check the following first:
You LDAP server connections can be tested with the OC interface from "Deployment Configuration" > "Manage Identity Sources", select an Identity Source and "Edit". From next interface there is a "Test Connection" button that will verify connectivity to both URLs (i.e., the main connection and the fail-over connection).
If the LDAP servers were taken offline for backup or other events, these notifications are normal and can be safely ignored, but they do identify that AM was unable to use either of the configured LDAP servers at the time the event was generated.
-Piers
Hi David,
Your RSA Authentication Manager must have been previously configured to connect to and lookup users from one or more LDAP "Identity Sources". This message indicates that the server has detected a problem with the connection between Authentication Manager and (one of) your LDAP server(s) (e.g., Active Directory, etc.).
You might try using the "Operations Console" (OC) to help diagnose this problem. The will show you which Identity Source connections have been created and how they are configured. The connection to each identity source consists of a variety of parameters, but I would check the following first:
You LDAP server connections can be tested with the OC interface from "Deployment Configuration" > "Manage Identity Sources", select an Identity Source and "Edit". From next interface there is a "Test Connection" button that will verify connectivity to both URLs (i.e., the main connection and the fail-over connection).
If the LDAP servers were taken offline for backup or other events, these notifications are normal and can be safely ignored, but they do identify that AM was unable to use either of the configured LDAP servers at the time the event was generated.
-Piers