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Single Sign-On Error when logging into customer portal

Question asked by Leslie Byars on Mar 5, 2018
Latest reply on Apr 5, 2019 by Jason Devnew
  • Comment • 2

I have an account which I thought I set up as customer but when I try to access

https://rsaportal.force.com/customer/_ui/core/portal/PortalUserMyProfilePage/d  I get this error

RSA Customer Community

Single Sign-On Error

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.#

Jeff Shurtliff
Jeff Shurtliff Employee Mar 5, 2018 5:54 PM
Correct Answer

Hi Leslie,

 

It looks like you are unable to access the Case Management portal because you did not select the "I am an RSA customer or partner" option when registering for your RSA Link account.  (Refer to the article entitled 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link)

 

You will need to go back to the registration portal and update your account by providing a serial number, Site ID, contract number or license key, as explained in the following article:  000035296 - How can I re-register as a customer or partner on RSA Link? 

 

Once you have done this you will be able to access the Case Management portal without issue.

 

Thanks,
Jeff

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