When attempting to launch an external webpage from within RSA IGL (For example: Request-Configuration-Request Button - and selection the action - Go to External URL), the system launches the page in an IFrame. There are situations where pages are designed to prevent iframe launch and I need to be able to launch the URL in a separate browser window. Does anyone know if there is an option to do so?
Give the following a try
Create a jsp file with the following content
Upload that jsp via Admin -> User Interface -> Files (in the dropdown choose JSP)
In your button configuration, External URL field, fill: