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Sending email problem in workflow

Question asked by Tilsim Geldisen on Mar 7, 2018
Latest reply on Mar 9, 2018 by Tilsim Geldisen

Hi all,

 

There is a workflow which has no problem when it finished successfully. However, when an error occurs on a state workflow moves to send email state but doesn't send email. I already checked email settings (Admin -> Email -> Test Email) and it's OK. I'm going to share sending email state configurations.

 

Could you please tell me where the problem is?

 

King regards,

Tilsim

 

Workflow

email settings

email settings

Outcomes