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Shared Inbox

Question asked by Bristal Adams on Mar 8, 2018

We have a shared mailbox on microsoft outlook, and I am trying to have notifications sent to it, but it is not working.  The notifications send to the users, but not the shared inbox.  Are users are input into Archer through our LDAP Sync and it is connected with our Active Diectory for the bank.  So we made the shared inbox email address a user into Archer with a profile, and it is still not working.  Are we not able to do this function?  Thank you in advance for your response.