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Entitlements count mismatching for remove access

Question asked by Muneendra sriram on Mar 15, 2018
Latest reply on Mar 15, 2018 by Muneendra sriram

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Hi Team,

I have created form to remove entitlements from user access. But there is mismatching entitlements count compared with my access tab under Home-->Users-->Access tab. For Example under user access tab user has 62 direct entitlements and 26 indirect entitlements. But on newly created form displays only 76 user entitlements.

And when checked in Remove access button(out of box) the entitlements counts are matching. Could you please suggest the solution to display all user entitlements on newly created form.

Please find the screen shots for reference.

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Ashish Kumar Dwivedi Mar 15, 2018 3:03 AM

Hi Muneendra,

Could you please check if the entitlements that are not available are local entitlements ?

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Muneendra sriram @ Ashish Kumar Dwivedi on Mar 15, 2018 4:12 AM

Hi Ashish,

The entitlements are available as indirect entitlements under user access tab. On custom form is showing only direct entitlements and few indirect entitlements also. Example "AP_local_user" group is an indirect entitlement and it's member of "AP_global_user" group. as per out of box remove access button functionality only showing "AP_global_user" group to remove and in the custom for both entitlements are showing for remove.

How can we show only direct entitlements on custom form.

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Ashish Kumar Dwivedi @ Muneendra sriram on Mar 15, 2018 4:20 AM

I thought you are trying to see all the user entitlement on the form as per your question.

If you want to see only the direct entitlements then you need to write query by clicking "advanced" in Entitlement Rule

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Muneendra sriram Mar 15, 2018 4:45 AM

Hi Ashish,

Could you provide the query ?

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4 Replies

Ashish Kumar Dwivedi Mar 15, 2018 3:03 AM
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Hi Muneendra,

Could you please check if the entitlements that are not available are local entitlements ?
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- Muneendra sriram @ Ashish Kumar Dwivedi on Mar 15, 2018 4:12 AM
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  Hi Ashish,
  
  The entitlements are available as indirect entitlements under user access tab. On custom form is showing only direct entitlements and few indirect entitlements also. Example "AP_local_user" group is an indirect entitlement and it's member of "AP_global_user" group. as per out of box remove access button functionality only showing "AP_global_user" group to remove and in the custom for both entitlements are showing for remove.
  
  How can we show only direct entitlements on custom form.
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  - Ashish Kumar Dwivedi @ Muneendra sriram on Mar 15, 2018 4:20 AM
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    I thought you are trying to see all the user entitlement on the form as per your question.
    
    If you want to see only the direct entitlements then you need to write query by clicking "advanced" in Entitlement Rule
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Muneendra sriram Mar 15, 2018 4:45 AM
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Hi Ashish,

Could you provide the query ?
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Entitlements count mismatching for remove access

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