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Incident Management Module: Is posible to add custom meta as grouping criteria?

Question asked by Maximiliano Cittadini on Mar 15, 2018
Latest reply on Jun 2, 2020 by Albert Cieszkowski

I'm currently working with a customer and he wants to start using the IM  module to create incidents automatically. We are using the ESA alerts mostly, and one of the alerts is related to the subject of an email. So, we want to use the subject as grouping criteria of the incident, but I can't figure out how can I do that... so, my question here is... is it possible tu use other "group by" criteria than the ones listed?